Shipping and Contact Info

Payment for Purchases

We also list our items for Auction occasionally on eBay, and We also maintain a Store on eBay under the name -- Alamarconcepts. Pricing in Both the eBay Store and here on Our Website are the same. We do however occasionally offer some of Our Items at Lower Starting Prices when listing them for Auction. So if you are an Avid Fan of the auction scene and like to bid on items - or just like to shop on eBay -- check out Our Listings!! Here at Our Internet Store We Accept AMERICAN EXPRESS, VISA, MASTERCARD and DISCOVER Credit Cards. On Ebay, We accept PayPal.

SHIPPING

We DO offer combined shipping discounts for multiple purchases made and paid for at the same time. If there is an overcharge in the shipping you are charged at the time of Checkout - the overcharge is Always refunded and you are advised of the refund and the amount at the time it is made - which is usually the same day shipment is made.

Depending on the weight and value of your items - We use either the USPS or UPS Ground shipping for our deliveries. Shipment of your order is generally the next business day after receipt, with weekend orders shipped on the Monday following the weekend of receipt of your order. Delivery time varies by distance and zone, but generally ranges from next day to 5 days in the continental US. You will receive a shipping notice from us giving you the tracking number for your shipment by email. You can use this number to keep up with your item and know when to expect delivery. No deliveries to P.O. Boxes By UPS! You must specify a street address and zipcode. If a P.O. Box is your only way to receive the item, shipment can be made thru Priority Mail of the US Postal Service, but may involve additional shipping charges. Expedited deliveries thru UPS, such as Next Day, are available with the appropriate additional charges at cost. Insurance is included on all shipments.

International Shipments are thru the post office - by either First Class International Mail (up to 4 pounds) and/or Priority Mail International. International Shipping costs is the EXACT postage on the shipment as determined by the package weight - with NO shipping or handling charges of any kind. International postage can not be calculated thru Checkout and will be added and an additional charge made once the item is packed and the correct postage for the weight is determined. You will be advised of the shipping charges when the item is shipped.

If you have a question about the cost of shipping for an item - PLEASE email us and request the information before making the purchase. All International shipments are insured and there is Tracking on all Priority Mail International shipments. Sorry - there is NO tracking offered by our post office for shipments by First Class Mail International.

If you have specific shipping instructions and/or requests ....

Please note these in the comment box on the Order Page

We will contact you before shipment is made to work out all details and extra charges, if any. But please, unless there are detailed questions or you have severe doubts about delivery methods and times, by all means, place your order for the item you desire!! Each of these models and scenes is a One-of-a-Kind creation, and they are sold on a First Come, First Serve basis. We would hate to see you lose the opportunity of owning the exact item desire while we try to arrange shipping. Your immediate purchase is the only way to guarantee that you acquire the item you want!! Upon purchase, the item is removed immediately from available inventory, so it cannot be purchased by someone else. If arrangements for your special request shipment cannot be worked out, you will be given an immediate refund credited thru your original method of payment, and the item returned to available inventory at no charge to you.

Questions about shipping?

Contact us at:

shipping@alamarconcepts.com



Be sure and include your name and existing order number if you have one.



Questions about your Existing Order?

Contact us at:

orders@alamarconcepts.com



Be sure to include your name and existing order number.



Special requests, need more info?

Contact us at:

customerservice@alamarconcepts.com



Please include your name and City and State where you live.



Contact us off the Web

Mailing address:

Alamarconcepts
P. O. Box 187
Pelham, AL 35124

Phone:

Bob or Margueritte

(205) 243-3786

9AM to 6 PM Central Time Monday thru Friday (Excluding Holidays)

10 AM to 2 PM Central Time Saturday and Sunday (Excluding Holiday Weekends)

If we are going to be unavailable to take calls for a specific set of days (like a vacation ... though it has been so long since we had one of those, we have almost forgotten what it means) these dates will be posted on the Home Page for the site.